Responsible Gaming at jiievo

21+ Age Restriction: Adults Only

jiievo strictly enforces a minimum age requirement of 21 years old for all users. This age restriction is aligned with Philippine regulations governing casino-style gambling and online betting. We take age verification seriously and require all players to provide valid government-issued identification during the account registration and verification process.

Acceptable forms of identification include Philippine passports, driver's licenses, PhilSys ID, UMID, Postal ID, or other government-issued IDs with a clear date of birth. jiievo uses advanced identity verification systems to confirm that every player meets the legal age requirement before they can deposit funds or place bets.

If you attempt to create an account and are found to be under 21 years old, your account will be immediately suspended, all funds returned (minus any bonuses or winnings derived from underage play), and you will be permanently banned from jiievo services. We encourage parents and guardians to monitor their children's online activity and use parental control software to prevent underage access to gambling websites.

Recognizing Problem Gambling

Problem gambling, also known as gambling addiction or compulsive gambling, is a serious condition that can negatively impact your financial stability, mental health, relationships, and overall quality of life. At jiievo, we believe it's important for players to recognize the warning signs of problem gambling so they can seek help early.

Ask yourself the following questions to assess whether gambling is becoming a problem for you:

• Do you spend more money on gambling than you can afford to lose?
• Have you lied to family or friends about your gambling activity?
• Do you chase losses by gambling more to try to win back what you lost?
• Have you neglected work, school, or family responsibilities because of gambling?
• Do you feel anxious, depressed, or guilty about your gambling?
• Have you borrowed money, sold belongings, or used credit cards to fund gambling?
• Do you gamble to escape problems or relieve negative emotions like stress or sadness?
• Have you tried to stop gambling but found it difficult to do so?

If you answered "yes" to two or more of these questions, you may be experiencing problem gambling. The good news is that help is available, and jiievo is here to support you in regaining control. Please reach out to our customer support team or use the resources listed below to connect with professional gambling support services in the Philippines.

How to Use jiievo's Responsible Gaming Tools

Setting Deposit Limits

To set deposit limits, log in to your jiievo account and navigate to the "Responsible Gaming" section under account settings. You can choose daily, weekly, or monthly limits based on your budget. Once set, the limit cannot be increased immediately — any request to raise your deposit limit will take effect only after a 24-hour cooling-off period to give you time to reconsider.

Activating Self-Exclusion

Self-exclusion is a powerful tool for players who feel they need a break from gambling. To activate self-exclusion, go to your account settings, select "Responsible Gaming," and choose the duration of your exclusion period (30 days, 3 months, 6 months, or permanently). Once activated, you will be immediately logged out, and your account will be locked for the chosen duration. You will not be able to log in, deposit funds, or access any jiievo services during this time.

If you choose permanent self-exclusion, your account will be closed indefinitely. If you wish to reopen your account in the future, you must contact jiievo customer support and undergo a mandatory reassessment process to ensure you are ready to gamble responsibly again. This process may take several days and is designed to protect your well-being.

Reality Checks and Session Reminders

Enable reality checks to receive pop-up notifications at regular intervals while gaming. These reminders show how long you've been playing, your total deposits, withdrawals, and net win/loss for the session. You can customize the frequency of these reminders (e.g., every 30 minutes, 1 hour, 2 hours) based on your preferences.

Support Resources for Filipino Players

If you or someone you know is struggling with problem gambling, please reach out to one of the professional support organizations listed below. These services provide confidential counseling, support groups, and treatment programs specifically designed to help individuals recover from gambling addiction.

PAGCOR Responsible Gaming Program

The Philippine Amusement and Gaming Corporation (PAGCOR) operates a Responsible Gaming Program that offers education, counseling, and intervention services for individuals affected by problem gambling. PAGCOR provides free counseling sessions, support hotlines, and self-exclusion programs for players who wish to take a break from gambling across all PAGCOR-regulated casinos and online gaming platforms in the Philippines.

While jiievo is not directly operated by PAGCOR, we align our responsible gaming policies with PAGCOR's best practices and encourage players to utilize PAGCOR's resources for additional support.

Mental Health and Wellness Hotlines in the Philippines

If you are experiencing emotional distress, anxiety, depression, or suicidal thoughts related to gambling, please contact one of the following mental health hotlines in the Philippines. These services are available 24/7 and provide confidential support:

• National Center for Mental Health Crisis Hotline: Available for mental health emergencies and crisis intervention.
• In Touch Community Services: Provides emotional support and counseling for individuals in distress.
• Hopeline Philippines: A 24/7 crisis line offering suicide prevention and emotional support.

These organizations have trained counselors who can provide immediate support and connect you with long-term treatment options if needed.

Gamblers Anonymous Philippines

Gamblers Anonymous (GA) is an international fellowship of individuals who share their experiences, strength, and hope to help each other recover from gambling addiction. GA Philippines holds regular meetings in Metro Manila, Cebu, and other major cities where members support one another in staying gambling-free. Meetings are free, anonymous, and open to anyone with a desire to stop gambling.

Tips for Responsible Gaming

Responsible gaming is about enjoying online casino games, sports betting, and bingo as a form of entertainment — not as a way to make money or solve financial problems. Here are some practical tips to help you gamble responsibly at jiievo:

• Set a Budget: Only gamble with money you can afford to lose. Never use money meant for rent, bills, groceries, or other essential expenses.
• Set Time Limits: Decide in advance how long you will play and stick to it. Take regular breaks to avoid losing track of time.
• Don't Chase Losses: If you lose money, accept it and walk away. Trying to win back losses by gambling more is a dangerous behavior that often leads to bigger losses.
• Gamble Sober: Avoid gambling when under the influence of alcohol or drugs, as impaired judgment can lead to reckless decisions.
• Keep Gaming Fun: If gambling stops being enjoyable and starts causing stress, anxiety, or negative emotions, it's time to take a break.
• Balance Gaming with Other Activities: Make sure gambling is just one part of a balanced lifestyle that includes work, family, hobbies, exercise, and social activities.
• Never Borrow to Gamble: Do not borrow money, use credit cards, or take out loans to fund gambling activities.
• Talk to Someone: If you're concerned about your gambling habits, talk to a trusted friend, family member, or professional counselor. Early intervention can prevent serious problems.

How jiievo Protects Vulnerable Players

jiievo is committed to creating a safe gaming environment for all players. In addition to providing responsible gaming tools, we actively monitor player behavior and intervene when we detect signs of problem gambling. If our systems flag unusual activity — such as excessive deposits, prolonged gaming sessions, or erratic betting patterns — our customer support team may reach out to check on your well-being and recommend responsible gaming tools or professional support resources.

We also prohibit aggressive marketing practices that target vulnerable individuals. jiievo does not send promotional offers, bonus notifications, or marketing communications to players who have self-excluded or requested to be removed from our marketing lists. We respect your decisions and prioritize your safety over commercial interests.

Contacting jiievo for Responsible Gaming Support

If you need help activating responsible gaming tools, have questions about self-exclusion, or want to discuss your gaming activity with our support team, please contact jiievo customer support:

• Live Chat: Available 24/7 through the jiievo platform
• Email: [email protected]
• Responsible Gaming Specialists: Our team is trained to handle sensitive conversations about problem gambling with care, confidentiality, and respect

jiievo's customer support team is here to help you stay in control of your gaming. Whether you need assistance setting limits, activating self-exclusion, or finding professional support services, we are committed to supporting your well-being every step of the way.