Privacy Policy – jiievo Philippines

1. Introduction and Scope

This Privacy Policy governs the collection, processing, storage, and disclosure of personal data by jiievo ("we," "us," "our," or "the Company") through our website, mobile applications, and related gaming services (collectively, the "Platform"). This policy applies to all users ("you," "your," or "Player") who access or use jiievo services, whether as registered members or visitors.

jiievo is the data controller responsible for your personal information. We are committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all issuances of the National Privacy Commission (NPC) of the Philippines. By using jiievo's Platform, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for a jiievo account, deposit funds, request withdrawals, or contact customer support, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full name, date of birth, gender, nationality, government-issued ID numbers (passport, driver's license, PhilSys ID, UMID, etc.)
• Contact Information: Email address, mobile phone number, residential address, billing address
• Account Credentials: Username, password, security questions and answers
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), payment card details, transaction history
• Verification Documents: Copies of government IDs, utility bills, bank statements, selfie photos for identity verification purposes
• Communication Records: Chat transcripts, emails, support tickets, feedback, and survey responses

2.2 Information Automatically Collected

When you access and use the jiievo Platform, we automatically collect certain technical and behavioral information through cookies, web beacons, and similar technologies:

• Device Information: IP address, device type, operating system, browser type and version, unique device identifiers
• Usage Data: Pages visited, games played, time spent on the Platform, clickstream data, referring URLs, session duration
• Location Data: Approximate geographic location based on IP address (to verify compliance with regional gaming regulations)
• Gaming Activity: Bet history, wins and losses, game preferences, bonus claims, wagering patterns
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies, and advertising cookies (see Section 8 for cookie management)

2.3 Information from Third Parties

jiievo may receive information about you from third-party sources, including:

• Payment Providers: GCash, PayMaya, banks, and other financial institutions to verify and process transactions
• Identity Verification Services: Third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) verification providers
• Affiliate Partners and Marketing Channels: Information about how you discovered jiievo and which promotional campaigns you responded to
• Game Providers: Technical data and gameplay statistics from third-party game suppliers integrated into jiievo's Platform

3. How We Use Your Information

jiievo processes your personal data for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your jiievo player account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, bingo, and other gaming services
• Managing bonuses, promotions, loyalty programs, and VIP rewards
• Responding to customer support inquiries and resolving disputes

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (minimum 21 years old) as required by Philippine gaming regulations
• Conducting KYC and AML checks to prevent fraud, money laundering, and terrorist financing
• Detecting and preventing problem gambling, underage gambling, and self-excluded players
• Complying with PAGCOR guidelines and other applicable Philippine laws and regulations
• Responding to lawful requests from government authorities, law enforcement, and regulators

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior, fraud, bonus abuse, and collusion
• Protecting the integrity of games and preventing cheating or exploitation
• Investigating violations of jiievo's Terms and Conditions
• Securing the Platform against cyber threats, hacking attempts, and unauthorized access

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and marketing communications via email, SMS, and push notifications (with your consent)
• Personalizing your gaming experience based on preferences and gameplay history
• Conducting surveys, market research, and collecting feedback to improve jiievo services
• Displaying targeted advertisements on jiievo and third-party platforms

3.5 Analytics and Platform Improvement

• Analyzing user behavior to improve website functionality, game selection, and user experience
• Testing new features, games, and payment methods
• Generating aggregated, anonymized statistics for business intelligence and reporting purposes

4. Legal Basis for Processing Personal Data

Under the Data Privacy Act of 2012, jiievo processes your personal data based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities, such as receiving marketing communications
• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services, processing payments, managing your account)
• Legal Obligation: Processing is required to comply with Philippine laws, including KYC/AML requirements, age verification, and responsible gaming obligations
• Legitimate Interests: Processing is necessary for jiievo's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights

5. How We Share Your Information

jiievo does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your data with the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, banks, and other financial institutions to facilitate deposits and withdrawals
• Identity Verification Services: Third-party KYC/AML providers to verify your identity and comply with regulatory requirements
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other licensed game suppliers
• Customer Support Platforms: Live chat software, email service providers, and CRM systems
• Marketing and Analytics Partners: Email marketing platforms, SMS gateways, advertising networks, and analytics providers (Google Analytics, Facebook Pixel, etc.)
• Cloud Hosting and IT Infrastructure Providers: Secure data centers and cloud services that store jiievo's systems and databases

5.2 Legal and Regulatory Authorities

jiievo may disclose your personal information to government agencies, law enforcement, regulators, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Enforce jiievo's Terms and Conditions and protect our legal rights
• Investigate fraud, money laundering, or other illegal activities
• Protect the safety, security, and rights of jiievo, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate transaction involving jiievo, your personal information may be transferred to the acquiring or successor entity, subject to continued compliance with this Privacy Policy and applicable data protection laws.

6. Data Retention

jiievo retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting obligations. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active jiievo account
• Closed Accounts: After account closure, we retain certain data for up to seven (7) years to comply with Philippine financial recordkeeping and AML regulations
• Transaction Records: Financial transaction data, including deposits, withdrawals, and betting history, is retained for at least five (5) years as required by law
• Marketing Data: If you opt out of marketing communications, we retain your contact information only to ensure we do not contact you again
• Legal Claims: Data may be retained longer if required for the establishment, exercise, or defense of legal claims

After the applicable retention period expires, jiievo securely deletes or anonymizes your personal data in accordance with industry best practices and Philippine data protection standards.

7. Data Security Measures

jiievo implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All sensitive data, including passwords and payment information, is encrypted using SSL/TLS protocols during transmission and AES-256 encryption at rest
• Access Controls: Strict access controls limit employee and contractor access to personal data on a need-to-know basis
• Firewalls and Intrusion Detection: Advanced firewalls, intrusion detection systems, and anti-malware tools protect jiievo's infrastructure
• Regular Security Audits: jiievo conducts regular security assessments, penetration testing, and vulnerability scans
• Secure Data Centers: Personal data is stored in secure, redundant data centers with 24/7 monitoring and physical access controls
• Employee Training: All jiievo staff receive regular training on data privacy, security protocols, and confidentiality obligations

Despite our robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jiievo account credentials and for notifying us immediately if you suspect unauthorized access to your account.

8. Cookies and Tracking Technologies

jiievo uses cookies, web beacons, pixel tags, and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including session management and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with jiievo to help us improve functionality and user experience.
• Functional Cookies: Remember your preferences, language settings, and login information for a more personalized experience.
• Marketing Cookies: Track your activity across jiievo and third-party websites to deliver targeted advertisements and measure campaign effectiveness.

8.2 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the jiievo Platform. Most browsers allow you to:

• View and delete cookies stored on your device
• Block third-party cookies
• Block cookies from specific websites
• Receive notifications when cookies are set
• Delete all cookies when you close your browser

For more information on managing cookies, please refer to your browser's help documentation or visit www.allaboutcookies.org.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal data jiievo holds about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes or other legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time, though this may affect your ability to use jiievo services.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe jiievo has violated your privacy rights.

To exercise any of these rights, please contact jiievo's Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days as required by Philippine law.

10. Children's Privacy

jiievo's services are intended exclusively for adults aged 21 years and above. We do not knowingly collect, process, or solicit personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to jiievo should contact us immediately.

11. International Data Transfers

jiievo primarily operates within the Philippines and stores personal data on servers located in the Philippines or in secure data centers within the Asia-Pacific region. However, some of our third-party service providers (such as payment processors, game providers, and cloud infrastructure partners) may process your data outside the Philippines.

When personal data is transferred internationally, jiievo ensures that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the National Privacy Commission
• Data processing agreements with service providers that guarantee Data Privacy Act-level protection
• Transfers to jurisdictions recognized by the NPC as providing adequate data protection

12. Changes to This Privacy Policy

jiievo reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the jiievo Platform. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

We encourage you to review this Privacy Policy periodically. If we make material changes that significantly affect your rights or how we process your personal data, we will notify you via email or through a prominent notice on the Platform. Continued use of jiievo services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or jiievo's data protection practices, or if you wish to exercise your data privacy rights, please contact us:

• Email: [email protected]
• Data Protection Officer: Available via live chat or email for privacy-related inquiries
• Live Chat: Available 24/7 through the jiievo Platform

You may also file a complaint with the National Privacy Commission of the Philippines if you believe jiievo has violated your data privacy rights:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center, Vicente Sotto St., Pasay City, Metro Manila, Philippines
• Email: [email protected]
• Website: www.privacy.gov.ph